The ABCs of Digital Communication Etiquette



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January 30, 2024

In our digital age, how we communicate online matters. 

And from my experience, there is a huge disconnect on how people do that.

Whether it's emails, virtual meetings, or chats, following a few basic rules can make a big difference. 

Before going on to read all of these value bomb steps there is something I need to mention from the get-go. 

Do not ghost people (this means not replying or communicating with them after you’ve initially started a conversation). 

This happens to me all of the time and when it does, it immediately puts a strike on that person. 

People want to work with and be around people they trust and can rely on.

If you can’t take 30 seconds of your day to send a quick response you are sending a massive red flag.

With that being said let's dive into the essentials of digital communication etiquette:

1. Be Friendly and Professional

Keep your tone friendly and professional in all digital messages. 

Avoid using all caps or too many exclamation marks, and aim for a clear, positive vibe.

2. Keep it Short and Clear

In the digital world, less is often more. 

Keep your messages short, to the point, and easy to understand. 

Break down complex ideas into simple sentences.

3. Respond Promptly

Reply to emails and messages promptly. 

Even a quick acknowledgment shows you're on top of things. 

If you need more time, let the person know.

4. Craft Professional Emails

Start emails with a clear subject line, use an appropriate greeting, and finish with a polite closing. 

Double-check for any mistakes before sending.

Grammar does matter! 

Use Grammarly or another tool to ensure your spelling and punctuation are correct.

5. Use Emoticons Wisely

Emoticons can add personality but use them sparingly in professional communication. 

Stick to simple ones and avoid going overboard.

I like to think of every message and communication I have as a part of my brand.

Are you the type of brand that uses emoticons or not? 

If so, how much? All of these little details matter and represent you!

6. Watch Your Digital Image

Be mindful of what you share online. 

Messages leave a lasting impression, so think before sending something that could be misunderstood.

Think twice before you post, comment, or like something out of emotion, anger, or frustration.

Today it matters more than ever about what you’re doing online. 

Don’t regret it later. 

If you’re not sure if you should send that message or comment, don’t!

7. Be a Positive Presence in Virtual Meetings

In virtual meetings, be on time, mute your mic when not speaking, and actively participate. 

Keep good eye contact with the camera to show you're engaged.


Mastering digital communication etiquette is about being clear, friendly, and professional. 

These basics can help you build positive connections and navigate the digital world smoothly. 

Remember, good communication is the key to success in today's interconnected world.

Now you are online more than ever, which means communicating digitally is more important than ever.

Do it smart, safe, and professional. 

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Chris M Wilson

Chris M Wilson is a career coach, entrepreneur, blogger, author, creator, and doer. He is passionate about helping people leave the job they hate and jump into their dream careers!

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